Frequently Asked Questions

For other questions which you can not find an answer here;

For further information please contact with our call center
Is Prepayment Be Requested During Reservation?

Prepayment may be requested for some reservations. ( Pamukkale, Cappadocia etc.)
Can you meet the guests with flowers ?

Yes we can. This service will cost extra fee
Can we pay with Korona Pay?

We work with Korona Pay.
Do you sell C.I.P terminal and fast track?

We have C.I.P terminal and Fast track sales.
Can you pick us up from the C.I.P Terminal?

We can pick you up from the C.I.P terminal.
What is your welcome procedure by name?

You will be greeted with the name you will confirm. However, according to the laws of the Republic of Turkey, the names of the passengers are reported to the Ministry of Transport. (This information is not shared with other people).
Do you have a fee request for extra waiting at the airport?

The maximum waiting time at the airport is 1 hour. An additional fee is charged for waiting times above this.
Do you charge a cancellation fee in case of flight cancellation?

If your flight is canceled and you notify it at least 4 hours in advance, no cancellation fee will be charged.
What are your champagne charges?

Champagne fee varies according to the desired brand.
Is Child Seat Charged?

1 child seat is free of charge. 2. Child seat is chargeable.
In Which Currency Can I Pay?

You can pay in Dollars, Euros, Pounds (Sterling) or TL.
Can I Pay in the Vehicle?

You can pay in the vehicle.